New willow season started again! Fresh willow trees are again fully available.

Returns

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you who is not the carrier, acquires the physical possession of the item. In order to invoke the right of withdrawal, you must notify us by means of an unambiguous statement (in writing, by post or email for example) of the decision to withdraw from the agreement. You can use the model withdrawal form that we have sent you (see below). In order to comply with the withdrawal period, it is sufficient to send your notification regarding the exercising of the right of withdrawal before the withdrawal period has expired.

When returning items, please take the following points into account:

  • costs for damage (through processing/assembly) are for the account of the consumer;
  • furnished with attached labels and stickers if reasonably possible;
  • if items are not specially made or coloured for you;
  • the item cannot spoil quickly;
  • supplied with the return form that is filled in as completely as possible;

You can return the item to us at the following address, Van Aalsburg B.V. Paalgraaf 11, 4174 LC Hellouw, the Netherlands. After receipt by Van Aalsburg B.V. the buyer will be notified by email. The costs of the return shipment will be for your own account. Return shipments are at the risk of the buyer. We therefore advise to always open the original packaging carefully, so that you can use it (partly) again to return the order if necessary. Transport of the items to be returned by you, by Van Aalsburg B.V. is possible in consultation. Print the European return form. Please add this completed form to your return shipment.

The value of the returned items will be refunded by bank transfer, within 14 days of receipt of the items.

We ask you to try to leave the products unused and, if possible, in original undamaged packaging.