Privacy Policy

Thank you for visiting our website and your interest in our company and our products. Protecting your privacy whilst using our website is very important to us. We would therefore like to notify you of the following information.

1) Collection, processing and use of personal data

In principle, we do not collect personal data from visitors to our website. Personal data is only collected if you provide it to us yourself for the performance of an agreement, to open a customer account or in the context of making contact, and this data is only used without your express consent for the performance of the agreement and the processing of your requests. After the end of the agreement, your data will be stored in line with the applicable tax and commercial law retention periods but will be deleted after these periods have expired. In addition, personal data is collected when you sign up for our E-newsletter. To the extent you expressly agree to this, we will use this data for our own advertising purposes in our e-newsletter. You can always unsubscribe from the newsletter by clicking the appropriate link or by sending an email, after which your email address will be deleted immediately.

2) Passing on personal data

Personal data collected by us will, in the context of the performance of the agreement, be passed on to the transport company responsible for delivery, insofar as this is necessary for the delivery of the goods, and we will pass on your payment details to the credit institution charged with the settlement of payments.

3) Cookies

This website uses so-called ‘cookies’, which serve to make our internet pages more user-friendly, more efficient and safer – to improve the use of and navigation through our website for example. The cookies enable us to measure the number of times the website is visited and the general navigation. Cookies are small text files that are stored on your computer system. We would like to point out that some of these cookies are placed on your computer system by our server. This usually concerns so-called ‘session cookies’, which are characterised by the fact that they are automatically deleted from your hard disk when you close your browser. Other cookies remain on your computer and allow us to recognise your computer on your next visit (so-called permanent cookies). Of course, if your browser allows this, you can refuse cookies. Please note that certain functions of this website cannot be used or can only be used to a limited extent if your browser is set to refuse the placement of cookies (by our website).

4) Use of Google AdWords Conversion Tracking

This website uses the online recruitment program ‘Google AdWords’ and within this context Conversion Tracking takes place. The Conversion Tracking cookie is placed when a user clicks on an advertisement managed by Google. Cookies are small text files that are stored on your computer system. These cookies lose their validity after 30 days and are not intended to identify the relevant user in person. If the user visits certain pages of this website and the cookie has not yet expired, we, and Google, can see that the user has clicked on the advertisement and has been redirected to this page. Every Google AdWords customer receives a unique cookie. Therefore, cookies cannot be tracked via the websites of AdWords customers. The information collected using the Conversion Cookies serves to generate conversion statistics for AdWords customers who have opted for Conversion Tracking. In this way, customers will find out the total number of users who clicked on your advertisement and were redirected to a page provided with a Conversion Tracking Tag. However, they do not receive information that can identify the user in person. If visitors do not want to participate in Tracking, they can prevent this by deactivating the Google Conversion Tracking cookie via the settings of their internet browser under user settings. They will then not be included in the Conversion Tracking statistics. Detailed information on Google’s data protection provisions can be found at the internet address below: http://www.google.de/policies/privacy/

5) Use of YouTube videos

This website uses the embed-function of YouTube to display videos offered by ‘YouTube’. As soon as the video/videos is/are displayed, the additional conditions for the protection of personal data (storage of personal data) of the provider apply. When the embedded YouTube videos are played, the provider uses YouTube cookies, with the aim of collecting information about the user. According to YouTube, this data is used for creating video statistics, with the aim of improving user-friendliness and preventing abuse. Regardless of the display of the embedded videos, every time you visit the website, a connection is made to the Google network ‘DoubleClick’, which can use your data outside of our control. You can find more information about data protection at YouTube in the provider’s privacy policy at: https://www.google.nl/intl/nl/policies/privacy/

6) Contact to participate in customer review

You may have made the following commitment during or after your order: “I want to review my purchase at a later date and be reminded once by email to give a rating for the review platform Trustpilot. I can withdraw my commitment at any time.” If you have made the above express commitment to us, you will receive a one-time reminder to your email address to provide a customer review on the Trustpilot.com review platform regarding usability, order processing, delivery, pricing, product range, service and support. This commitment may be withdrawn by you with immediate effect at any time.

7) Web analysis service

This website uses Google Analytics, a web analysis service of Google Inc. (‘Google’). Google Analytics uses so-called ‘cookies’, text files, which are stored on your computer and which enable the analysis of your use of the website. The information collected by the cookie about your use of this website is normally transferred to a Google server in the USA and stored there. However, in case of activation of IP anonymisation on this website, your IP address will be shortened beforehand by Google within the member states of the European Union or in another country that is a member of the European Economic Area (EEA). Only in exceptional cases will the full IP address be transferred to a Google server in the USA and stored there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide more comprehensive services related to the use of the website to the operator of the website. The IP address transferred by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser accordingly. However, we would like to point out that you then may not be able use all functions of this website fully. You can also prevent the registration by Google of the data collected by the cookie and relating to your use of the website (incl. Your IP address) and the processing by Google of this data by downloading and installing the browser plug-in provided in the following link: http://tools.google.com/dlpage/gaoptout?hl=de. Please note that this website uses Google Analytics with the extension “_anonymizeIp()” and therefore IP addresses are only processed in a shorter format, so that this information cannot be traced directly to an individual.

8) Retargeting / Remarketing

This website uses Retargeting Technology from Google Inc. (‘Google’). This makes it possible to target visitors to our website, who have previously shown an interest in our shop and our products, with advertisements tailored to the person and their interests. The insertion and display of advertisements takes place on the basis of a cookie-based analysis of the previous use, whereby no personal data is stored however. With Retargeting Technology, a cookie is stored on your computer or mobile device in order to collect anonymised data about your interests and to adapt the advertisements individually to the stored information. These cookies are small text files that are stored on your computer or mobile device. In this way, you will see advertisements that most likely correspond with your interest in products and information. You can permanently prevent the placement of cookies for advertisements by downloading and installing the browser plug-in provided in the following link: https://www.google.com/settings/ads/onweb/. Further information and the provisions relating to data protection in connection with advertisements and Google can be viewed here: http://www.google.com/privacy/ads/

9) Information on customer rights and contact

You are entitled to free information about the data stored on you and, if necessary, to rectification, protection or deletion of this data. If you have further questions about the collection, processing or use of your personal data, please contact us. The same applies to requests regarding information, protection or deletion and rectification of your personal data, as well as revocation of given consent. You can find the contact address in our colophon.